Telkom Joins 3 Top Social Media Sites: Facebook, Twitter and LinkedIn
In a move to engage customers in a more obtainable means, Telkom today revealed its existence on 3 prominent social media sites: Facebook, Twitter and LinkedIn.
Recently social media has actually come to be a reliable and effective communication car with thousands of people around the world accepting this brand-new form of communication.
Social media will provide Telkom with a platform that enables consumers an easier and less complicated access to the Company by enabling them to get to Telkom on channels which they may favor. The clearness of social networks provides Telkom a platform that allows for one-on-one conversations with consumers to solve problems and expand their expertise and understanding of the Company and its solutions and products.
“We are embracing these social media sites with the knowledge that many of our customers prefer this communication platform over others. The direct interaction and transparency afforded by these sites means that we can truly connect with our customers in way that we have not been able to do before,” said Mr Manelisa Mavuso, Managing Director of Telkom Consumer Services and Retail.
Telkom will use this platform to interact with customers more intimately and efficiently. The Company will also use its presence on these sites to educate, share and collaborate with customers on major technology trends such as broadband and convergence.
“We believe that this level of engagement and the insights gleaned will aid Telkom in its efforts to improve service delivery and deliver on what customers really want,” concluded Mr Mavuso.
Customers can access Telkom’s presence on the following sites:
Twitter handle: @TelkomZA